Privacy Policy

Alphawave Metal Trading LLC - Privacy Policy
Effective Date: 05/01/2024

At Alphawave Metal Trading LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with applicable U.S. privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the Gramm-Leach-Bliley Act (GLBA), and other federal and state regulations.

By accessing or using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree to this policy, please refrain from using our services

1. Information We Collect

We collect various types of personal information from clients and visitors, which can include: 1.1. Personal Identifiable Information (PII)
  • Name
  • Email Address
  • Postal Address
  • Phone Number
  • Date of Birth
  • Social Security Number (SSN) or Tax Identification Number (TIN)
  • Government Issued ID Information (Driver’s License, Passport)
1.2. Financial Information
  • Bank Account Numbers
  • Wire Transfer Details
  • ACH/RTP Payment Information
  • Trading Account Details
1.3. Transaction Data
  • Details of trades executed
  • Pricing information
  • Order history
1.4. Technical Information
  • IP Address
  • Browser Information
  • Device Data
  • Cookies and Tracking Technologies

2. How We Collect Information

We may collect personal information in various ways, including:

  • Direct Interactions: When you provide personal information to us by filling out forms, contacting us via phone or email, or otherwise interacting with us.
  • Automated Technologies: Information collected via cookies, server logs, and similar technologies when you visit our website or use our services.
  • Third-Party Sources: Information we receive from publicly available databases, marketing partners, or other entities involved in facilitating transactions.

3. How We Use Your Information

We use the personal information collected for the following purposes:
3.1. To Provide Services
  • To manage and execute your trades in precious metals and commodities.
  • To process payments (including wire transfers, ACH, and RTP).
  • To communicate with you about your account or transactions.
3.2. Compliance with Legal Obligations
  • To comply with applicable U.S. laws, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations under the Bank Secrecy Act (BSA) and the USA PATRIOT Act.
  • To fulfill reporting obligations under the Gramm-Leach-Bliley Act (GLBA) and other relevant legislation.
3.3. Fraud Prevention and Risk Management
  • To prevent fraudulent transactions, monitor suspicious activities, and ensure the security of our platform.
3.4. Marketing and Communications
  • To send you promotional materials or offers, provided that you have not opted out of such communications.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
4.1. Service Providers
We may share your information with third-party service providers who assist us in operating our business, including banks, payment processors, and compliance services. These third parties are contractually obligated to protect your personal information and use it only for the purpose of providing services to us.
4.2. Compliance with Legal Obligations
We may disclose personal information to government agencies, law enforcement, and regulatory authorities as required by law or to comply with legal proceedings or investigations. This includes compliance with AML, KYC, and Office of Foreign Assets Control (OFAC) regulations.
4.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the successor entity. We will notify you of any such transfer and any new privacy policies that may affect your personal information.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information: 5.1. Access and Portability You have the right to request access to the personal information we hold about you, as well as the right to request that we provide it in a portable format.
5.2. Correction and Deletion
You have the right to request corrections to any inaccurate personal information we hold about you. You may also request the deletion of your personal information, subject to our need to retain it for legal, regulatory, or contractual obligations.
5.3. Opt-Out of Marketing Communications
You have the right to opt-out of receiving promotional emails or marketing communications at any time by following the unsubscribe instructions in any email we send.
5.4. Non-Discrimination
We will not discriminate against you for exercising your rights under this Privacy Policy, including rights afforded under the CCPA.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the complete security of your data.

7. Retention of Personal Information

We retain personal information for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, or reporting obligations. Once the retention period has expired, we will securely delete or anonymize your data.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect technical information about your interaction with our website and services. This information helps us improve our platform and personalize your user experience. You may control the use of cookies through your browser settings, but this may affect your ability to use certain features of our services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any changes will be posted on this page with the effective date indicated at the top of the policy. By continuing to use our services after the updated policy is posted, you consent to the changes.

11. Your California Privacy Rights

If you are a California resident, you may be entitled to additional rights under the California Consumer Privacy Act (CCPA). These include the right to request the categories and specific pieces of personal information we have collected about you, as well as the right to request that we delete your information. To exercise these rights, please contact us as outlined below.

12. Contact Information

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Alphawave Metal Trading LLC
20W W 47th St, Ste 37R
New York, NY 10036

866 Crimson Ct, STE 106
Prospect Heights, IL, 60070

Email: enquiries@alphawavemetals.com